Certified Airport Operations Professionals (CAOP)


  • CAOP has been conceived by Business Fundamental and Gems B School to improve the employability of youngsters.

  • The objective of the course is to see to it that all students who undergo this training program are gainfully employed in the Airline sector or in the service industry which also offers a promising career.

  • On successful completion of this program candidates will be placed as "EXECUTIVE AIRPORT OPERATIONS" in leading domestic airlines and can grow to become an Airport Manager, Airport public Relations officer, Duty Manager, Airline Marketing Manager etc.

  • Candidates unable to clear interviews with airline companies will be provided with alternative opportunities in service industry such as Hospitality, Travel, Retail, Human resources etc.

  • In the Hospitality industry, one will be offered with opportunities such as a Front Office Assistant, Banquet Manager, Floor supervisor, Housekeeping supervisor, etc.

Areas of TrainingBehavioural skills
  • Technical skills
  • Airport layout / Airline structure
  • Communication skills
  • Emotions Management
  • Ticketing / Check-in
  • Stress Management
  • Conflict Management
  • Etiquette/ Grooming
  • Cargo handling
  • Arrival/Departure Management
  • Personality Enrichment
  • A Foreign Language
  • Load & Trim
  • Pre/post flight work
  • A Local & National Language
  • Time Management

    • Features of the Airline Industry
    • Plenty of growth opportunities.
    • Working in a clean, Air conditioned environment.
    • Working in a team of smart colleagues.
    • Opportunities to migrate abroad.
    • Future opportunities in the service industry.
    • Concessional Air travel.
    • Dynamically growing industry.
    • Meeting and interacting with people all over The Globe, including celebrities.

      Eligibility of Certified Airport Operations Professional (CAOP)
    • Graduate in any discipline (Engineers not preferred)
    • Duration: 2 months (200 hours)
    • Batch limited to 40 students




    MBA with Airport Operations

    • GEMS B SCHOOL offers the Airport Operations certification programme as part of the curriculum of its MBA where students can get the twin advantage of an MBA and Airport operations.

    • After enrolment the student is put through the Airport Operations programme for 2 months after which an examination is conducted. On clearing this examination the student is given a 'Certified Airport operations Professional' Certificate and is immediately given a full time job placement with a leading Airline. The student continues working in this company from there on.

    • During these two years on Saturday and Sundays the student consistently attends classes for the MBA program.

    • At the end of two years the student is a full time UGC Recognised MBA, Certified Airport Operations Professional with 1.9 years of Airport Operations work experience.